VOLVO
IAM-B12964A - Navigation Map Data Mismatch With Market. System Internal Failures. Incorrect component installed
System
Integrated Audio Module (IAM)
Volvo models this fault code applies to
Applies to the following models:
9 modelsS60 (2011–), S80 (2007–), V40 (2013–), V40 Cross Country (2013–), V60 (2011–), V60 Cross Country (2015–), V70 (2008–), XC60 (2009–), XC70 (2008–)
What does this fault code mean?
The map in the navigation unit is made for a different market than the one the car belongs to, which is why the code is set. The fix is done at a workshop, where a map for the car's market can be loaded.
Possible causes
- The navigation unit has been loaded with a map for the wrong market
What you can do
- 1Has anyone recently changed or loaded a navigation map in the car? If so, the map may be made for the wrong market
- 2Have a workshop load a map for the car's market
- 3After the work, clear the fault code and check that navigation works
Symptoms you may notice1
- Navigation does not work
General guidance for car owners. Diagnosis on the car can point to a different cause.