Question 1

Where do I find the part number on my control unit?

Accepted Answer

The part number is usually on a sticker directly on the control unit housing. If you can't find it, we can often help you via your registration number.

Question 2

How do I send in my control unit?

Accepted Answer

Remove the control unit from the car and package it securely with shock-absorbing material. Send it to our address along with a completed service form. We recommend tracked shipping.

Question 3

Why is battery voltage important during programming?

Accepted Answer

Modern automotive electronics are extremely sensitive to voltage drops. During programming, we communicate deeply with the car's systems, and a voltage drop can in the worst case permanently damage the software.

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