VOLVO
PHM-B116D11 - SOS On Call keypad. General Electrical Failures. Circuit short to ground
System
Phone Module (PHM)
Volvo models this fault code applies to
Applies to the following models:
9 modelsS60 (2011–), S80 (2007–), V40 (2013–), V40 Cross Country (2013–), V60 (2011–), V60 Cross Country (2015–), V70 (2008–), XC60 (2009–), XC70 (2008–)
What does this fault code mean?
The telephone module (PHM) checks the circuit to the SOS button and the On Call button. The fault is stored when the voltage across the buttons is too low, which is due to the switch being short-circuited to ground. Volvo On Call can then be limited or stop working.
Possible causes
- The SOS and/or On Call switch is short-circuited to ground
What you can do
- 1Check the fuses in the fuse box. Their locations are shown in the owner's manual or on the cover of the box
- 2Check that the buttons are not pressed in, stuck or damaged
- 3Look for chafed or pinched sections of the cable to the buttons and check the connectors
- 4Use a multimeter to check that the wire from the button has no contact with ground (the body)
Symptoms you may notice4
- Volvo On Call has no function or reduced function
- Message in the text display, on cars with Volvo On Call
- Volvo On Call does not work as it should
- Text window and warning symbol with a text message
General guidance for car owners. Diagnosis on the car can point to a different cause.